Returns & Exchanges
At Monin US, we strive for your complete satisfaction with every flavor; however, due to the food-grade nature of our products, we only accept returns for damaged, defective, or incorrect items within 30 days of delivery.
Inspect Your Order
Upon arrival, please carefully examine your syrups and concentrates for any signs of leakage, breakage, or order discrepancies.
Contact Customer Support
Email our support team with your order number and clear photographs of the damaged or incorrect items to initiate a claim.
Receive Authorization
Our team will review your request and provide a Return Merchandise Authorization (RMA) number or confirm your eligibility for a replacement.
Resolution Process
Once approved, we will issue a full refund to your original payment method or ship out a replacement order at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing