Frequently Asked Questions
Everything you need to know about Monin syrups, gourmet sauces, and your order.
What is the shelf life of Monin products?
Most Monin syrups have a shelf life of 18-36 months when stored in a cool, dry place. Once opened, we recommend using them within 90 days for optimal flavor quality.
Are Monin products gluten-free and vegan?
The majority of our syrups are gluten-free and vegan. However, some gourmet sauces contain dairy. Please check the specific ingredient list and allergen icons on each product page for confirmation.
How can I track my order?
Once your order is processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
Do I need to refrigerate Monin syrups after opening?
No, Monin syrups do not require refrigeration after opening. Simply store them in a cool, dry place away from direct sunlight to maintain the best quality.
What is your return policy for food products?
Due to food safety regulations, we cannot accept returns on food or beverage products. If your order arrived damaged or incorrect, please contact our customer support team within 14 days for a replacement or refund.
Does Monin offer wholesale pricing for businesses?
Yes, we offer a dedicated Wholesale Program for cafes, restaurants, and bars. You can apply for a wholesale account through our 'Business' portal to access bulk pricing and exclusive resources.